Terms and Conditions
Bookings, Payments & Cancellations
A 50%, non refundable deposit should be made at the time of booking. Failure to make payment within 24 hours will result in the booking being cancelled. The balance is due by the end of the first training class in the training course, or at the end of the consultation. Under the Consumer Rights Act you may cancel your purchase within a period of 14 working days beginning the moment you place your order. However, there is no right of cancellation where the class, 121 or behaviour consultation begins within this 14 day period. There will be no right to cancel or receive a refund for any service following the 14 days after making the order. Cancellations must be made by email. Cancellations will be subject to the following fees: If the participant fails to attend the course the full course fees are payable. If the participant misses two sessions and fails to advise On Cloud K9 they cannot attend a your entire booking will be forfeit. A substitute delegate may be named at any time before the class or workshop at no additional cost. If your dog comes into season we do not permit them to attend class, however you are welcome to view the class so you can train at home. Requests to transfer to an alternative class can only be made up to 14 days prior to the start of your first class. Any requests to change must be made in writing by email. Transfers may be made up to 14 days before the start date and may incur an additional fee. However, transfers are subject to availability and On Cloud K9 is not obliged to ensure suitable alternatives are available.
Course Content & Material
On Cloud K9 reserves the right to change the published content, timing, dates, venue or instructor. We try to avoid this as much as possible, but sometimes this is unavoidable, particularly with changes in the weather meaning we have to postpone a session. If we know in advance that the weather will not be suitable we will let you know, however, often the weather can be very changeable from hour to hour. If a booking is cancelled due to the weather, we will let everyone know who has booked in by text as soon as we can. We will then reschedule all the bookings to an alternative week or course date. On Cloud K9 will not be liable for any losses or expenses arising from amendments to the course or cancellations. Online material is subject to change and may be updated should not be shared with anyone other than immediate members of the family.
The information on your booking form will only be used as a record of you and your dog, and to contact you in relation to dog training activities and will not be passed on to any third parties.
By agreeing to the Terms and Conditions, you give On Cloud K9 permission to publish in print, electronic, or video format the likeness or image of you and/or your dog. You release all claims against On Cloud K9 with respect to privacy rights, publicity rights, copyright ownership and publication, including any claim for compensation related to use of the materials.